We serve homes and businesses throughout Hertfordshire, including areas such as Kings Langley, Apsley, Hemel Hempstead, Berkhamsted & Surrounding areas.

Yes! We use non-toxic, enzyme-based cleaners formulated with safe concentrations of essential oils, ensuring no residue irritates pets’ paws, eyes, or noses. Our team is trained to minimise chemical exposure and ensure pets are comfortable during and after cleaning.

No need! Our staff are trained to work around pets sensitively. If your pet is shy or anxious, you can place them in a separate area or we’ll adjust our approach to ensure a calm environment.

Timing depends on the property size and service type. For example, regular domestic cleans are charged hourly, while deep cleans and end-of-tenancy services are priced by the job. A typical deep clean of a 3-bedroom house may take 3–5 hours.

We accept secure online payments via card or bank transfer. For regular clients, invoices can be sent automatically. There are no hidden fees—just transparent pricing clearly outlined before booking.

We pride ourselves on delivering excellence. If anything falls short of your expectations, let us know within 48 hours and we’ll revisit and re-clean the affected areas at no extra charge.

Yes! We bring all eco-friendly and pet-safe cleaning products, tools, and equipment. If you’d like us to use your favourite eco brands or store-bought supplies, we’re happy to accommodate.

We do ask if we can use your hoover to stop cross contamination between homes.

Rescheduling must be done at least 24 hours in advance.

Cancelling within 24 hours of the appointment incurs a 50% fee.

We understand life happens—just give us a heads-up and we’ll do our best to accommodate your needs.

Yes—subject to availability. We typically need 2–3 hours' notice for one-off emergency cleans. A small rush fee applies.

Yes—we carry comprehensive Public Liability Insurance, which covers damages caused by our staff.

Our staff are well trained & attentive, we haven’t had any accidents to date.

We plan travel times carefully and will notify you if there’s any delay. If we’re over 15 minutes late, we offer a 10% discount on that day’s service as a courtesy.

Yes, we do! At Crescent Cleaning Group, we understand life doesn’t always stick to business hours. Whether an urgent spill, a post-event mess, or an unexpected pet accident, our out-of-hours and emergency cleaning services are designed to fit your schedule.

A call out charge applies for out-of-hours service to cover staff availability and travel.